Characteristics, uses and constraints of email communication including acceptable language, guidelines set by an employer, the need for security, netiquette, email groups, carbon copy (cc), blind carbon copy (bcc), forward, attachments

Characteristics, uses, advantages and disadvantages of the research methods of observation, interviews, questionnaires and examination of existing documents

Characteristics and uses including newsletters, posters, websites, multimedia presentations, audio, video, media streaming and ePublications