The need to identify the inputs, outputs and processing of the current system, problems with the current system, the user and information requirements for the new system

Characteristics, uses, advantages and disadvantages of using the internet including the differences between the internet, an intranet, an extranet and the World Wide Web (WWW), blog, forum, wiki, social networking

Evaluate a solution including the efficiency of the solution, the ease of use of the solution, and the appropriateness of the solution