The need to identify the inputs, outputs and processing of the current system, problems with the current system, the user and information requirements for the new system

Characteristics, uses and constraints of email communication including acceptable language, guidelines set by an employer, the need for security, netiquette, email groups, carbon copy (cc), blind carbon copy (bcc), forward, attachments

Evaluating the information found on the internet including how up to date, reliable, biased and valid this information is