the different types of banking services: accounts: current and deposit/savings customer services: ATM, night safe, foreign currency, financial advice and telephone banking payments: cash, cheque, credit card, debit card, store card, credit transfer, standing order, direct debit, electronic transfer and documentary credit (letter of credit) sources of finance: loan, overdraft, mortgage and hire purchase

the stages of the online ordering process: from buyer browsing website to receiving order

the types and methods of transport: road: delivery vans, trucks, couriers rail: freight trains air: freight planes sea: ferry, tanker, container ship, cargo liner pipeline