different types of documents used in home trade: enquiry, quotation, order, invoice, delivery note, credit note, statement of account and receipt

the different types of banking services: accounts: current and deposit/savings customer services: ATM, night safe, foreign currency, financial advice and telephone banking payments: cash, cheque, credit card, debit card, store card, credit transfer, standing order, direct debit, electronic transfer and documentary credit (letter of credit) sources of finance: loan, overdraft, mortgage and hire purchase

the use of insurance documents: proposal form, cover note and policy