the different types of banking services: accounts: current and deposit/savings customer services: ATM, night safe, foreign currency, financial advice and telephone banking payments: cash, cheque, credit card, debit card, store card, credit transfer, standing order, direct debit, electronic transfer and documentary credit (letter of credit) sources of finance: loan, overdraft, mortgage and hire purchase

the meaning and use of financial terms: sales, revenue, profit, working capital, assets and liabilities, interest, capital, cash discounts and trade discounts

the different types of digital banking: internet banking and mobile banking