Question 19
Question 19 of 40
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No letter options?
Older MCQs might not have the typical A, B, C, D choices. They have choices 1, 2, 3, and a combination of them is the answer. Below is the key that maps such combinations to the answer.
A 1, 2 and 3 are correct
B 1 and 2 only are correct
C 2 and 3 only are correct
D 1 only is correct
Topics Tested
2. Commercial operations
2.6.2. Methods of communication

the different methods of communication: letter, telephone, face to face, videoconferencing, email, web-based chat (including chatbots), social media and posters

2. Commercial operations
2.6. Communication

the distinction between different types of communication: written, oral, electronic and visual communication

2. Commercial operations
2.6.3. Factors that affect communic...

the appropriateness of factors affecting choice of method of communication in given situations: urgency, cost, security, distance, availability of networks and importance of the message