2.2. Motivation
A subsection of Business Studies, 9609, through 2. Human resource management (AS Level)
Listing 10 of 33 questions
Fruit Farm (FF) FF is a private limited company that provides packaged fruit to the industrial market (B2B). The farm grows a variety of different fruits including apples, bananas, and strawberries. The production process is labour intensive. FF employs 80 fruit pickers and uses piece rates as the method of payment (see Table 1.1). Table 1.1 Data about FF’s fruit pickers’ payment Payment ($) Apples (per bo2.00 Bananas (per bo1.50 Strawberries (per tray) 3.00 Motivation among the fruit pickers is poor. The fruit pickers’ main concerns are: • poor induction for new employees • no encouragement of multi‑skilling • an autocratic management style. The employees would like to introduce time‑based payment at a rate of $4.50 per hour, to replace the piece rate payment. The food industry has recently been criticised for a lack of sustainability. In response, FF’s directors plan to move from single‑use plastic packaging to using recycled materials. This would require the purchase of new machinery to package the fruit. The machinery would make the packaging production more capital intensive. FF’s directors are also considering growing fruits that require fewer chemicals and less water. However, this will require changes to FF’s supply chain management. Identify one content theory of motivation. Explain the term supply chain management. An employee works for 8 hours and picks 5 boxes of apples, 2 boxes of bananas and 4 trays of strawberries. Refer to Table 1.1 and other information. Calculate the difference between the employee’s pay using piece rates and time‑based payment. Explain one advantage to FF of introducing time‑based payment. Analyse two non‑financial motivators that FF could use to motivate its fruit pickers. Evaluate the likely impact on FF’s stakeholders of improving the sustainability of operations.
9609_m23_qp_22
THEORY
2023
Paper 2, Variant 2
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Job Shop (JS) JS is a public sector organisation in country X. The mission statement of JS is in . To match up businesses that need workers with workers who need jobs : JS mission statement JS is one of the largest businesses in country X. It benefits from many economies of scale but also suffers from some diseconomies of scale. There is an outlet of JS in every main town and city in country X. Each outlet must cooperate with the others to provide the best service to those looking for new employment and businesses looking for new employees. The employees of JS are all highly trained and skilled. They work in three different departments (see Table 1.1). Table 1.1: Employee data for JS Department Main functions Total number of employees Number of employees who left in 2018 A Dealing with people looking for jobs 25 000 B Dealing with businesses looking for workers 5 000 C Paperwork and general administrative duties 10 000 The management team at JS are concerned about the poor motivation in Department A, which has led to high labour turnover. They interviewed those leaving Department A to ask for their reasons for leaving (an exit survey). The results are shown in . Boring job 20% Poor pay 30% Moved to another town 5% Poor leadership 25% No possibility of promotion 5% Do not like the customers 15% : Results of Department A employee exit survey Define the term ‘public sector’ (line 1). Explain the relationship between a mission statement and a business objective. Refer to Table 1.1. Calculate the rate of labour turnover for the whole of JS in 2018. Explain one disadvantage for JS of having high labour turnover. Analyse one economy of scale and one diseconomy of scale that may affect JS. Recommend how JS could improve the motivation of its employees in Department A. Justify your recommendation.
9609_s19_qp_22
THEORY
2019
Paper 2, Variant 2
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Questions Discovered
33