2. Human resource management (AS Level)
A section of Business Studies, 9609
Listing 10 of 87 questions
U-LEARN (UL) Nadia graduated, last year, with a degree in business management. Nadia is friendly and creative with lots of ideas. Whilst at university, she set up her own business providing online tutoring services. Her friend, Emma, helped Nadia with the accounts and planning of tasks. The business is so successful that Nadia has decided to expand the business and operate it as a social enterprise. As a sole trader she is aware of the need to raise finance for her business and intends to mainly use crowd funding. She estimates that expansion costs will be $50 000. Nadia carried out some primary research by sending a questionnaire to 1000 A Level students. She used the results to prepare the following forecasts to support her appeal for crowd funding. See Tables 2.1 and 2.2. Table 2.1: Forecast sales 2020 Tutoring Package Price ($) Quantity of sales Single session Short course Full course Table 2.2: Forecast costs 2020 ($000) Total direct costs Total indirect costs Nadia keeps costs low by employing first year university students as tutors. She pays each tutor $10 an hour. Tutors work from their own homes. Other employees include Ali, an information technology specialist, and Sorrel, a marketing expert. Ali and Sorrel are both part-time employees as Nadia cannot afford to employ full-time specialists. As this is an Internet-based business, Nadia expects Sorrel to carry out an Internet-based marketing campaign. Ali provides technical support. Nadia feels that she is good at listening to employees and has an understanding of their concerns. She wants to inspire her young employees to feel a part of the business. However, she is concerned that the management functions she has to perform might be too much for one person. She also thinks that her laissez-faire leadership style may not be appropriate for this type of business. At university, she often worked in a group with Emma. She noticed that Emma is good at organising tasks and directing others. Emma would take charge of the group and make all the decisions. Nadia would like to work with Emma but Emma does not want to be just an employee. Define the term ‘social enterprise’ (line 5). Explain the term ‘crowd funding’ (line 6). Refer to Tables 2.1 and 2.2. Calculate the forecast profit for 2020. Explain one way in which Nadia can use the Internet for her marketing campaign. Analyse two ways in which emotional intelligence may help Nadia be an effective leader. Evaluate whether Nadia should form a business partnership with Emma.
9609_w19_qp_23
THEORY
2019
Paper 2, Variant 3
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Questions Discovered
87